LesoLink Support Centre

Clear guidance, right when you need it.

From installation to licence activation, follow a guided path and quickly find the right solution.

01

Installation & setup

Download the extension from lesolink.ch, install it in SketchUp and open LesoLink for the first time.

02

Licence & subscription

Create an account, activate the 5-day trial, check the key or renew the subscription.

03

Technical assistance

Prepare the useful details and contact support when a feature does not respond as expected.

Getting started

From installation to your first project

The plugin is currently available from lesolink.ch. Its SketchUp Extension Warehouse submission is in progress. Your account, trial and subscription remain managed directly by LesoLink.

  1. 1

    Download and install LesoLink

    Download LesoLink from lesolink.ch for now, install the RBZ file through Extension Manager, then restart SketchUp if required.

  2. 2

    Open licence management

    In SketchUp, open Extensions → LesoLink → Licence management. The window guides you to your LesoLink account.

  3. 3

    Create your account and start the trial

    Create your account on lesolink.ch and choose a subscription. The 5-day trial is available once per email address.

  4. 4

    Enter and verify the key

    Copy the complete key into the plugin and click “Verify licence”. A confirmation shows that the workstation is activated.

Important: the extension is currently distributed through lesolink.ch and its SketchUp Extension Warehouse submission is in progress. The trial period, licence and subscription remain managed on lesolink.ch. No LesoLink licence payment will be processed by Trimble or SketchUp Extension Warehouse.

Open licence management →

Licence troubleshooting

Can’t verify your licence?

The checks below solve the most common cases without changing your SketchUp project.

Key not recognised or invalid

Paste the complete key with no leading or trailing spaces, check your internet connection, then click “Verify licence” again. If the message remains, contact LesoLink support.

Trial ended or licence expired

Building analysis and licence management remain available. Sign in to your client area to activate or renew the subscription and restore every feature.

Changing workstation

Review the activated workstations under “My licences”. If the previous workstation can no longer be deactivated, send the request to support.

Server temporarily unavailable

Check internet access and company firewall rules, then run verification again. LesoLink will never ask you to send your complete key by email.

Efficient diagnosis

Prepare your request

These details help us reproduce the issue and answer you more quickly.

  • LesoLink version: V1.0.0
  • Exact SketchUp version
  • Windows or macOS and its version
  • Steps that trigger the issue
  • Displayed error message
  • JPG or PNG image when useful

Security: hide your licence key and confidential project data in your images.